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For families

Finding the right place to begin.

You do not need to know exactly what is wrong, or what to ask for, before you get in touch. This page sets out the ways we work with families, and how the first conversation goes.

How beginning works

The first step is a short conversation

  1. One

    Write to us, briefly

    A sentence or two on what is prompting the question. Every enquiry is read personally, and we aim to reply within one working day.

  2. Two

    A call of 15 to 20 minutes

    Free and without obligation, with our clinical lead or another experienced KST therapist. We listen, understand the situation, and decide together whether and how we might help.

  3. Three

    Matching and consent

    If we go ahead, we match your child, or you, with the therapist we think fits best. Confidentiality is explained in plain English before the first session.

  4. Four

    Unhurried first sessions

    Early sessions are about comfort and the relationship. We review progress with you regularly, and there is no fixed length of work.

More on what to expect

If you are reading because something is worrying you, you are welcome to write. Every enquiry comes to me personally.

Sam McManus, clinical lead

Read Sam’s note

If this is urgent

Kensington Square Therapy is not a crisis service. If you or your child is in immediate danger, call 999.

Show helplinesHide helplines

If you need help right now

  1. If you or your child is in immediate danger

    999Call 999

    Go to your nearest A&E24/7

  2. If either you or your child is in a mental health crisis

    NHS 111England, Scotland and Wales: call 111 and choose the mental-health option. Northern Ireland: call Lifeline on 0808 808 8000

    24/7

    Routes to your local NHS mental health crisis line. Northern Ireland has no 111 mental-health route; Lifeline is the crisis line there.

  3. If your child is under 19 and needs to talk to someone themselves

    Childline0800 1111

    24/7

    childline.org.uk

  4. If you are worried that a child is being harmed or is at risk

    NSPCC Helpline0808 800 5000

    help@nspcc.org.ukMon-Fri 10am-4pm by phone; email 11am-4pm, seven days a week. An email sent when the service is closed is not received.

    If the NSPCC service is closed and the concern cannot wait, call the police on 101. You can also contact the child’s local out-of-hours children’s social care, social work or social services team. If a child is in immediate danger, call 999.

    nspcc.org.uk

  5. If you would prefer to text rather than speak

    ShoutText SHOUT to 85258

    24/7

    giveusashout.org

  6. If you or someone you are worried about needs someone to talk to

    Samaritans116 123

    24/7

    samaritans.org

Begin

Ready to think it through with us?

A short first email costs nothing and commits you to nothing. We aim to reply within one working day.